Consumer Distrust is Putting Pressure on Service Providers
We now live in an era of consumer distrust which is influencing some of our lifestyle choices, some psychologists tell us.Many of us now question others’ motives before making decisions for ourselves.Two examples are the lengths we go to protect our privacy and decisions we make concerning our health and well-being. Against this backdrop, service providers and service
designers should consider this clarion call to take great care building consumer trust.
'Public' Service Design: An Innovative Way To Look at Community Services
New York, Philadelphia, Louisville, Denver, and other states and municipalities along with federal agencies, are making use of the tools, methodology, and trained professionals that are part of the emerging field of public service design. It’s helping agencies and governments become more efficient, reforming or replacing old ineffective programs with evidence-based, user-tested solutions.
Service Design in Action: Redesigning the Hospital Handoff Process
I am a Service Design student from Royal College of Art. I’m spending the next six months with Médecins sans Frontières, working to redesign the handover process for key positions in field hospital management. Handover in any job is vital, but in the context of a field hospital it is critical for patient safety.
Build a career in service design, or obtain skills to put into business practice with case studies, images, step-by-step instruction, templates that can be shaped to your needs, and definitions to common terms.
A must-have for anyone who wants to design or refresh their service design knowledge. The Journeyman is entirely focused on designing and creating services, following the same format as The Apprentice.
