Conclusion: Service Design is Ideal for Executive Problem Solving
Leading service providers say their chief concerns are revenue, growth, and people, according to a number of recent studies. When you otherwise take out normal fluctuations in the economy, i.e. recessions, these issues remain perennial. So, how can they be addressed? The field of Service Design may have some answers.
According to Stefanie Wurst, Director of BMW Group Netherlands, sustainability and financial health are increasingly converging. The brand sees Europe’s ambitious Green Deal as an opportunity to take leadership toward the future of mobility. And yet, many CEOs still see sustainable legislation as a threat to their business model instead of an opportunity.
Argodesign’s Mehera O’Brien knows firsthand the challenges of social innovation. Here, she reveals the shortcomings of the fail-fast mentality, what to do when clients want to solve the wrong problem, and why technology can’t fix everything.
Build a career in service design, or obtain skills to put into business practice with case studies, images, step-by-step instruction, templates that can be shaped to your needs, and definitions to common terms.
A must-have for anyone who wants to design or refresh their service design knowledge. The Journeyman is entirely focused on designing and creating services, following the same format as The Apprentice.
