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June 14, 2021                                                                                            Issue: 112

Service Designers Work In Every Service Sector, New Poll Results Show
Service designers work across all economic sectors, signaling the widespread use of service design skills and knowledge, according to results of a recent survey of 222 service designers from around the world.
Service Design in the News
 
 
The Future of Personal Banking Post Pandemic

While bank branches were forced to close during the pandemic, nonetheless financial institutions were shifting their services to digital experiences, rolling out new mobile apps, AI chatbots, videoconferencing, and the like to keep customers connected.

Will Furniture as a Service Take Off?


What if renters could furnish their apartments and houses with a few clicks? 
A service created by Harvard grad Cameron Johnson, offers renters beds and sofas, along with small essentials like pots and pans. Johnson says the service, called Nickson, allows users to create move-in ready spaces in as little as 3 hours.

 
Service Design Learning
 
Find Out About Our Sequential Learning For Service Designers
Click here
 
 
Online Course

Build a career in service design, or obtain skills to put into business practice
with case studies, images, step-by-step instruction, templates that can be shaped to your needs, and definitions to common terms.
 
Online Course

A must-have for anyone who wants to design or refresh their service design knowledge. The Journeyman is entirely focused on designing and creating services, following the same format as The Apprentice.

 
Online Course

Service designers rely on The Master to improve and repair services and user service experiences.

Includes measuring service experiences, diagnosing services, and service recovery.  
 
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