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July 27, 2021                                                                                            Issue: 115
Do You Have What It Takes? A Service Design Job Description
We asked practitioners and employers for the knowledge and skills required of a service designer.  For employers, we asked how they evaluate candidates. For service designers, we asked what knowledge and skills they used in their work.
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Service Design in the News
 
 
Guide to UX Mapping Methods

A UX map is a powerful technique of visualizing the entire experience of the end-users. User experience mapping aims to comprehend what customers are going through when they’re interacting with a brand or business. The ultimate aim is to improve customer experience quality,
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3 Keys to Innovation I Discovered While Creating My Own Online Platform
Everyone’s constantly looking to innovate, and innovation is how we move forward as a society. It’s how we empower our local communities, as well as make massive waves at a global level. It’s what every organization on this planet is trying to incorporate in its operations, and it’s what several next-gen start-ups revolve entirely around.
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-  Service Design Learning  -
 
ASSESS YOUR SERVICE DESIGN SKILLS
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Sign Up for ISDI Progressive Online Learning Courses
 
Online Course

Build a career in service design, or obtain skills to put into business practice
with case studies, images, step-by-step instruction, templates that can be shaped to your needs, and definitions to common terms.
 
Online Course

A must-have for anyone who wants to design or refresh their service design knowledge. The Journeyman is entirely focused on designing and creating services, following the same format as The Apprentice.
 
Online Course

Service designers rely on The Master to improve and repair services and user service experiences.

Includes measuring service experiences, diagnosing services, and service recovery.  
 
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